The Feelbettr documentation is taking shape
Despite outward appearances there has been a hive of activity here at Feelbettr.
Over the last 6 months or so we have been heavily engaged in building sites for clients using the Feelbettr system and in the coming weeks we will start showcasing those sites. In addition to publishing some case studies, I plan on highlighting the big changes and new features that have been added to the platform, most of which have come based on feedback from our beta testers and early adopters.
Support is in place
It's tempting to try and launch a product before it's finished and even more tempting to launch it before the documentation has been created. After my experience with running Joomlabamboo I know how important support and documentation is and so before I launch Feelbettr to the public I want to make sure that the documentation and in-dashboard support covers all of the requirements needed for users to get up and running quickly.
Help is available everywhere
One of the key aspects of the support desk was that it should almost entirely be out of the users thoughts ... I wanted the users to not even know that they were accessing the support desk. The Helpscout Beacon helps us to integrate our growing number of support articles, in order to provide users with a seamless way to get access to the information they need.
And if they can't find the information they need then they can easily send us a message by the built in email feature. All support is handled by email so users can manage and respond to support requests wherever they are.And if they can't find the information they need then they can easily send us a message by the built in email feature.
All support is handled by email so users can manage and respond to support requests wherever they are.